Helping Clinics Recover Millions and Crush Burnout
Unlock rapid revenue growth, streamlining care operations so providers can focus on patients, not paperwork.
Tangible Outcomes for Your Practice
Stop Losing Revenue from Inefficient Workflows
Identify and fix revenue leaks with customized operational roadmaps that maximize financial performance.
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End Provider and Staff Burnout
Implement sustainable workflows and leadership strategies that restore team morale and resilience.
Reduce No-Show Rates and Scheduling Chaos
Design patient flow improvements and access protocols that increase attendance and efficiency.
Simplify Epic and EHR Processes
Optimize your electronic systems to reduce administrative burden and speed up patient throughput.
Build Resilient, High-Performing Clinics
Foster a culture of continuous improvement and accountability that drives sustainable growth.
Overcome Audit and Compliance Pressure
Ensure your practice meets regulatory requirements with streamlined processes and expert guidance.
Clinic & Systems Strategy
For physician-led practices ready to operate smarter, not just busier, this service combines deep clinical and operational expertise to streamline workflows, optimize Epic processes, recover lost revenue, and build stronger, more efficient teams to unlock your practice’s full potential.
Clinical Training & Education
For healthcare organizations committed to health equity and improving outcomes. We deliver personalized training and group workshops that equip teams with practical skills and culturally competent strategies to better serve their communities.
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Leadership Development & Mentorship
For healthcare professionals building purposeful careers. Our coaching and mentorship programs empower emerging and mid-career leaders to navigate burnout, build confidence, and step into influential roles with clarity and resilience.
About Dr. Charmaine Duckie
With over 20 years of experience leading and innovating in healthcare, Dr. Charmaine Duckie specializes in transforming overwhelmed clinics into thriving, resilient organizations. As a former nurse executive and a nationally recognized expert in ambulatory operations, Dr. Duckie brings unparalleled clinical and operational mastery to every engagement. Her leadership philosophy centers on practical solutions, health equity, and empowering care teams to achieve their fullest potential—without burning out.
Whether guiding frontline staff or advising c-suite leaders, Dr. Duckie’s approach is hands-on, compassionate, and relentlessly outcome-driven. She believes in delivering:
Proven strategies that unlock hidden revenue
Sustainable workflow improvements
A culture of resilience and excellence across every level of care
Quantifiable Wins & Change
In lost revenue recaptured for clinics in 2023 alone
Reduction in provider inbox volume
Decrease in patient no-shows
Drop in staff turnover within six months
Dr. Duckie helped us reduce no-shows from 15% to under 5%. That alone recaptured $13,000 per week. Her work paid for itself in the first month.
Dr. Duckie's presentation exuded a deep grasp of the content, delivering both theoretical insights and practical examples that inspired confidence and offered actionable steps for workplace growth.
I am extremely pleased with my coaching/mentoring experience overall. The coach effectively summarized action items and provided guidance on forward-thinking and problem-solving, which was immensely helpful. I have no suggestions for improvement; it was a fantastic experience.
Every session with Dr. Duckie was a breakthrough moment. I gained tools I still use daily, and her workflow improvements have saved me time, stress, and energy.
Charmaine doesn’t hand you a report—she builds the roadmap with you and helps you execute. We uncovered over $100K in billing and access issues I never would have found on my own. Her leadership helped my team realign, reset, and regain control of our growth. I’ve worked with a lot of consultants—none this real, this fast, or this effective.
Recover millions in lost revenue and boost clinic efficiency with Duckie Enterprises.
Partner with us to uncover hidden revenue, streamline workflows, and reduce staff burnout—for sustainable, measurable impact.
Answers to Common Questions
Duckie Enterprises primarily serves ambulatory care practices, including Primary Care and Cardiology clinics. Organizations struggling with chaotic workflows, staff burnout, revenue leakage, and EHR inefficiencies benefit most. The consulting and training solutions are designed for physician-led practices ready to improve operational efficiency and financial performance without necessarily adding staff.
Duckie Enterprises focuses on delivering fast, actionable improvements. Clients have seen measurable wins such as recovering over $750K in lost revenue, reducing provider inbox time by up to 40%, and cutting no-show rates by over 30%, often within months of engagement through streamlined workflows and operational changes.
Yes. The solutions are deeply customized to each clinic’s unique challenges. The founder, Dr. Charmaine Duckie, and her team diagnose specific operational and clinical bottlenecks and implement tailored strategies that stick, ensuring sustainable improvements rather than generic fixes.
Typically, an initial assessment involves detailed examination of current clinic workflows, revenue streams, EHR/Epic system use, and team dynamics. This may include data review, staff interviews, and observational analysis to identify inefficiencies and revenue leaks before formulating a clear, actionable roadmap.
Training can be delivered virtually or on-site, often customized to meet clinic needs. It includes personalized training sessions, group workshops, and targeted curricula covering clinical skills, operational best practices, cultural competence, and burnout prevention.
Duckie Enterprises offers workflow redesign to eliminate bottlenecks in Epic and other electronic health record (EHR) systems, aiming to reduce administrative burden, accelerate patient throughput, and optimize clinical data use for better financial and operational outcomes.
No. Coaching and mentorship programs empower healthcare professionals at various career stages. It includes one-on-one coaching, leadership development for emerging and mid-career leaders, and support for building confidence, managing burnout, and stepping into leadership roles.
Though specific compliance protocols are not detailed publicly, the consulting services include ensuring clinics meet regulatory requirements with streamlined processes and expert guidance, which implicitly involves addressing compliance and data security issues as part of operational and audit preparedness support.
While pricing details are not explicit here, Duckie Enterprises offers flexible consultation sessions and targeted training, indicating scalable services that can be adapted for small-to-mid-sized clinics. The focus on sustainable growth without excessive hiring suggests accessibility for smaller practices looking for high ROI.
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